Site Reliability Engineering

Enterprise
SMB
High-Growth Startups

Get assumptions out of your head and into the hands of users.

Move Fast Without Breaking Things.

Theorem is an innovation and engineering firm that builds custom software for companies making bold bets to stay ahead.

In every custom software development project we undertake, we build in Site Reliability principles from day one. We balance ambitious product innovation with technology scaling, reliability and security.
Lucas Nasif — Theorem's Group Director of Engineering

We Can Elevate Your SRE Practice.

We design and develop great custom software to solve our client's  business problems. We staff dedicated, cross-functional Squads which typically contain a Product Manager, a Designer, and two Engineers, supported by BAs, DevOps, and  SREs.

We level up our clients' development capabilities, including  hiring, training, and supporting an SRE practice.
Site Reliability Engineering Helps Your Business:
Reduce risk
Reduce risk

When you identify and actively mitigate risk, you can move faster.

Build with confidence
Build with confidence

Knowing how to identify and avoid risks will increase your velocity.

Launch new products
Launch new products

A successful product launch provides value beyond the product itself.

Leapfrog competitors

Taking the lead requires thinking past what everyone else is doing.

Prepare for the future

Getting out of reactive mode requires taking a longer-term view.

Scale efficiently
Scale efficiently

Ramping up capability will help you eliminate wasted opportunities.

Success stories

Building a Database-as-a-Service Application Layer for Couchbase.

Developed in-house competencies to create sustained differentiation
Hired a geographically distributed team to balance expertise and costs
DevOps team of badged resources to develop, maintain, and operate DBaaS

Designing and building the next-generation American Express customer care portal.

4
Months from kickoff to launch
10k+
Used daily by Professionals
22%
Increased Value Generation

Transforming music data and building Nielsen a modern data analytics application.

300Tb
Of data migrated to the cloud
14
Discrete systems integrated
7x
Data update time decreased

Increasing Caterpillar’s supply chain visibility through a real-time asset tracking platform.

90
Days to build IoT asset tracking platform
68%
Improvement in delivery time from factory to dealer
$1b
Outbound slack removed from global supply chain

Transforming Yellow Pages into an Agile institution through co-development with Theorem.

8x
Improvement in development velocity
30
People trained and coached
6
Months to deliver new yp.com user experience

Designing Maersk a real-time tracking application to reveal crucial operational insights.

200
Containers successfully tracked in the first week
60s
Cycle for new information to appear in the Asset Tracking app
3m
Container tracking accuracy within 3 meters of location

Why Businesses Choose Theorem.

Site Reliability Engineering provides a rock-solid foundation of software and processes, so you can confidently focus your attention on continuous product improvement.
We’re relentlessly focused on results – your results. Our small team approach optimizes for lean budgets, sustainable velocity, transparency, and expertise. We build durable relationships by helping our customers exceed their goals.

Your Team.
Distributed by design.

Theorem was born distributed. Since 2007 our 24/7 global team has partnered with clients to solve hard problems and meet the most audacious goals.

Our remote-first orientation gives us access to the best talent from a broad range of backgrounds and cultures. It also reduces risk for you, especially in uncertain times like these.
Your Team. Distributed by design.

I have recommended this team to come back and work with us at American Express again. I would not put my brand on the line unless I knew that they would deliver as promised.

Sarvenaz Myslicki
Sarvenaz Myslicki
VP of Engineering, American Express

Solving your most complex business problems.

High risk product development
High risk product development
Untested assumptions
Untested technology
Not accessible
Confusing product
Outdated systems
Download Our SRE Capability Introduction

Site Reliability Engineering Principles

1
Maximum Change Velocity
Define your Availability Targets in your product strategy — balance Service Level Objectives and Change Velocity.
Indicators of Service Level
Track metrics as distributions rather than averages — e.g. 50th and 99th percentile. Resist the temptation to assume that data is normally distributed without verifying it.
2
Error Budgets
Outages will happen and should be a measured part of your process. Define your Error Budgets in your Product Strategy - the rate at which an SLO can be missed.
3
SRE Time Management
Automate as much of the work tied to running a production service as possible.
4
Resource Allocation
Instead of SRE work being driven by traditional silos (e.g. the Database Team), instead, drive it by SLO & Error Budgets, and the elimination of Toil, and Proactive Engineering across your organization.
5

We're here to help!

This is just a brief intro to Theorem’s Site Reliability Engineering capabilities. We’d love to hear about your goals and how we can help you meet them. Contact us for a free consultation.
call us at 888-969-2983